Account Support

With over 20 years of experience in Account Management, I understand how crucial strong leadership is in managing and overseeing the client service aspect of campaigns. 

I provide strategic leadership and ensure the successful execution of all client initiatives. Including managing production budgets, developing SOWs, estimating costs, allocating resources efficiently, and ensuring that that campaigns stay within financial parameters.  

With an aptitude for problem-solving, addressing issues promptly, and maintaining a proactive approach to keep campaigns on track, I work collaboratively with clients and internal teams to find creative solutions that align with the overall campaign objectives.

Building and maintaining strong client and agency relationships has been a key focus throughout my career. 

Understanding your client's needs, expectations, and concerns, and ensuring effective communication and collaboration throughout the project lifecycle is a top priority.

With a passion for mentorship, I provide guidance, set expectations, and ensure that all team members are aligned with the overall strategy and goals of the campaign.

A trusted partner throughout the production process. With experience working at a commercial production house, before account management, I am uniquely poised to oversee all aspects of production. From large-scale, international motion shoots, to stills, to digital firsts.

• Complete budget management 
• Knowledge of union requirements and approval processes 
• Senior voice on set for real-time problem solving 
• Partner with creative team(s) and production from ideation to execution
• Experience in local and international production

A resource for agencies during the pitch process, I can support your team by providing a comprehensive understanding of the prospective client's business landscape, market trends, and competitive dynamics. 

With experience across multiple clients, I excel at crafting a tailored pitch strategy that not only addresses the client's specific needs but also compellingly showcases your agency's capabilities, distinguishing you from your competitors.

In addition to refining the pitch content, I help the team rehearse and fine-tune their presentation skills, ensuring a cohesive and impactful delivery. 

Transitioning new clients needs organization and an ability to react quickly.  While you staff up your team after your new business win, I can support you with the transition of your new account.  

Onboarding and Transition: 

• Ensure a smooth transition from the pitch phase to the active account management stage. 
• Coordinate with various departments within the agency to familiarize teams with the client's goals, preferences, and any specific requirements.

Strategic Planning and 

Implementation:

• Collaborate with the account team to develop and implement a comprehensive strategic plan. 
• Outline the key milestones, deliverables, and timelines for the client's campaigns, ensuring alignment with both short-term and long-term goals.

Client Relationship 

Management: 

• Serve as the primary point of contact for the client while the new team is being hired and onboarded. 
• Maintain regular communication to keep the client informed about progress, address any concerns, and identify additional opportunities for collaboration.